Customer Service Officer | Changi South - YL38

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local HR advisory firm in Singapore is seeking a Customer Service Officer to handle customer inquiries and logistics coordination. The successful candidate will address service requests and customer complaints, ensuring timely updates on shipment statuses. This role involves office hours from Monday to Friday and Work From Home on Saturdays. Candidates are encouraged to apply by sending their resume, including notice period and salary expectations, to the provided contact email.

Responsibilities

• Handle customer inquiries, service requests, and shipment-related concerns through phone, email, and online platforms.
• Coordinate with operations, warehouse, and transport teams to ensure timely pickup, delivery, and order fulfillment.
• Track and monitor shipment status, providing customers with timely updates and proactive notifications of delays or issues.
• Prepare and process shipping documents, delivery orders, invoices, and related logistics paperwork.
• Resolve customer complaints efficiently by identifying root causes and coordinating corrective actions.

Job description

Overview

Position : Customer Service Officer

Salary: $2000-$3000

Working hours: Mon - Fri - 8.30am to 5.30pm, Sat (WFH) - 8.30am to 12.30pm

Location: Changi South

Jobscope

• Handle customer inquiries, service requests, and shipment-related concerns through phone, email, and online platforms.
• Coordinate with operations, warehouse, and transport teams to ensure timely pickup, delivery, and order fulfillment.
• Track and monitor shipment status, providing customers with timely updates and proactive notifications of delays or issues.
• Prepare and process shipping documents, delivery orders, invoices, and related logistics paperwork.
• Resolve customer complaints efficiently by identifying root causes and coordinating corrective actions.

Interested candidate may contact me and send your resume via:#6585995673 or [e-mail]; please include [notice period, last drawn salary and expected salary] in your resume to help us match you with our clients.

Lee Yi Lian (Ms) Reg No. R25157768

THE SUPREME HR ADVISORY PTE LTD EA No: 14C7279