Customer Service Officer | Changi Airport | Up to $3,000+ | Full-time

Key Responsibilities:

Oversee and lead a small team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and satisfaction. Guide, develop, motivate, and mentor both new and existing staff, maintaining the highest service, grooming, and discipline standards. Ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities. Additionally, assist the Duty Manager in daily deployment based on agreed service standards with the airlines and airport authorities.

Performing duties include:

• Checking in passengers.

• Acting as a service ambassador to assist and guide passengers in using the Self Service Kiosk and Auto Bag Drops.

• Performing gate handling duties, including communication with airline crews and coordination of departure activities with various departments.

• Guiding and escorting transit passengers between the arrival gate and the Transfer Holding Area.

• Assisting passengers who require special assistance.

• Performing any other ad-hoc duties assigned by the supervisor.

Salary:

Basic salary from S$2,500+
+ Monthly Allowances (up to S$500)
+ Joining Bonus S$5,000
+ Annual AWS (1 month)
+ Performance Bonus (up to 3 months)

Requirements:

• Open to Locals only.

• Must possess minimally Higher NITEC / Diploma.

• Open to candidates with no experience.

• Must be independent at times.

• Must be able to commit to rotating shifts (morning/afternoon/night).

Interested applicants, please click apply now!

Hey Rocket Pte. Ltd. (EA 21C0816)
Tan Zi Jian (R23116456)