Customer Service Officer @ Changi Airport | Up to $2600

Singapore Jobs; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading airport service provider is seeking a Customer Service Officer at Changi Airport. The role includes assisting passengers, handling enquiries, and ensuring smooth service at taxi pick-up points. Ideal candidates are service-oriented, bilingual, and have experience in a related field. This full-time position offers a gross salary of up to $2600 with a renewable one-year contract.

Qualifications

• Prior experience as a Concierge / Receptionist is a plus.
• Professional manner in serving passengers and answering enquiries.
• Proficiency in relevant systems, such as booking applications.

Responsibilities

• Provide friendly service at GTC counters in Changi Airport.
• Handle passenger enquiries and taxi bookings.
• Ensure smooth boarding at pick-up points.

Skills

Strong interpersonal skills

Bilingual

Service orientation

Experience with booking applications

Ability to handle cash transactions accurately

Job description

Overview

Customer Service Officer @ Changi Airport | Up to $2600

Our client focuses on delivering world-class passenger experiences and strengthening the airport's position as a leading global air hub.

Opportunity

3 - 4 days work week between Mon to Sun: 7am to 7pm / 7pm to 7am

Location: East | Changi Airport

Contract: 1-year renewable contract & completion bonus

Salary: Gross Up to $2600

Responsibilities

• Provide friendly and efficient service at GTC counters in Terminals 1, 2, and 3.
• Handle passenger enquiries and taxi bookings.
• Share accurate details on taxi rates, vehicle types, booking rules, payment options, and waiting time.
• Manage queues and ensure smooth boarding at pick-up points.
• Assist passengers with alternative transport options (buses, MRT, normal taxis) when needed.
• Give each passenger and driver a service form with booking details, charges, and contact information.
• Collect levy payments from taxi drivers after booking confirmation.

Requirements

• Prior experience as a Concierge / Receptionist would be an advantage
• Strong interpersonal skills, preferably bilingual
• Service-oriented, able to effectively serve passengers and answer any enquiries in a professional manner
• Proficiency in operating relevant systems, including but not limited to booking applications
• Ability to handle monetary transactions accurately and responsibly, including the use of POS terminals and issuing receipts where required

To Apply

Click apply & send in your resume to [e-mail]

Wong Zhi Cheng

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Advertising Services

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