Customer Service Officer | Changi Airport | From $2750 +

HEY ROCKET PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated individual to oversee daily operations and provide exceptional customer service. This role involves leading a small team, assisting passengers with self-service kiosks, and performing gate handling duties. The ideal candidate will be open to working rotating shifts and will thrive in a dynamic environment. With a competitive salary package that includes a joining bonus and performance incentives, this opportunity is perfect for those looking to start their career in a vibrant sector. Join a forward-thinking company and make a difference in passenger experiences!

Benefits

Monthly Allowances (up to S$500)

Joining Bonus (S$5,000)

Annual AWS (1 month)

Performance Bonus (up to 3 months)

Qualifications

• Open to locals only with a Higher NITEC or Diploma.
• Candidates with no experience are welcome to apply.

Responsibilities

• Lead a team in managing daily operations and checking in passengers.
• Assist passengers with self-service kiosks and perform gate handling duties.

Skills

Customer Service

Team Leadership

Communication Skills

Independence

Education

Higher NITEC / Diploma

Job description

Key Responsibilities:

1. Oversee and lead a small team in managing daily operations.

2. Checking in passengers.

3. Acting as a service ambassador to assist and guide passengers in using the Self Service Kiosk and Auto Bag Drops.

4. Performing gate handling duties, including communication with airline crews and coordination of departure activities with various departments.

5. Guiding and escorting transit passengers between the arrival gate and the Transfer Holding Area.

6. Assisting passengers who require special assistance.

7. Performing any other ad-hoc duties assigned by the supervisor.

Salary:

Basic salary from S$2,500+
+ Monthly Allowances (up to S$500)
+ Joining Bonus S$5,000
+ Annual AWS (1 month)
+ Performance Bonus (up to 3 months)

Requirements:

• Open to Locals only

• Must possess minimally Higher NITEC / Diploma

• Open to candidates with no experience

• Must be independent at times

• Must be able to commit to rotating shifts (morning/afternoon/night)

Interested applicants please click apply now!