CUSTOMER SERVICE OFFICER | CHANGI AIRPORT | $5000 JOINING BONUS | NO EXP

HEY ROCKET PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Une entreprise de l'aviation recherche des 'Customer Service Officers' et 'Customer Service Agents' pour offrir des expériences de voyage exceptionnelles. Ces rôles nécessitent une combinaison de compétences en communication, d'interaction avec le public et d'efficacité sous pression, tout en offrant une rémunération attrayante et des avantages compétitifs.

Benefits

Shift allowances

Overtime pay

Joining bonus (if eligible)

Annual Wage Supplement

Performance bonus

Staff transport for midnight shifts

Qualifications

• Diplôme requis pour CSO, compétences en anglais essentielles.
• Proficient en anglais pour CSA, deuxième langue avantageuse.
• Professionnel et agréable, capable de travailler sous pression.

Responsibilities

• Pour CSO: Guide et mentor de l'équipe, prise de décisions clés.
• Pour CSA: Assister les passagers, fournir un service amical.
• Collaborer pour des opérations quotidiennes fluides.

Skills

English communication

Interpersonal skills

Multitasking

Education

Diploma in any discipline

Job description

Join the Aviation Industry – Customer Service Roles Available
Be part of creating exceptional travel experiences.

We are looking for dynamic, dedicated, and service-oriented individuals to join our team as Customer Service Officers (CSO) and Customer Service Agents (CSA).

Whether you’re leading a team or delivering outstanding service to passengers, this is your opportunity to build a meaningful career in aviation. If you enjoy meeting people, thrive in a fast-paced environment, and want to grow professionally, we want you on board.

Job Responsibilities

Customer Service Officer (CSO)
Lead. Inspire. Excel.
As a CSO, you will:
• Guide and mentor your team to deliver exceptional service
• Take charge during critical situations, making key operational decisions
• Uphold safety and compliance standards
• Collaborate with Duty Managers for smooth daily operations
• Foster a positive, professional, and high-performing team culture

Customer Service Agent (CSA)
Be the face of our service.
As a CSA, you will:
• Assist passengers at check-in and departure areas
• Provide friendly and professional service, including support for passengers with special needs
• Ensure a premium experience in exclusive lounges
• Handle basic computer transactions and reception duties confidently

Who We’re Looking For
• For CSO: Diploma holders in any discipline with strong English communication skills
• For CSA: Proficient in English; a second language is an advantage
• Pleasant, approachable, and professional with strong interpersonal skills
• Team player who thrives in a fast-paced environment
• Able to multitask and work independently under tight deadlines

Attractive Compensation and Benefits Package

Customer Service Officer (CSO):
• Competitive base salary for diploma holders
• Shift allowances and overtime pay
• Joining bonus (if eligible)
• Annual Wage Supplement (AWS) and performance bonus
• Convenient staff transport for midnight shifts

Customer Service Agent (CSA):
• Attractive base salary, based on experience and qualifications
• Shift allowances and overtime opportunities
• Joining bonus (if eligible)
• Staff transport for late-night shifts

Daniel Ng (R25126885)

Hey Rocket Pte Ltd (EA 21C0816)