Customer Service Officer (Call Centre) / Bedok - Chai Chee

C&W SERVICES (S) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading global real estate services firm is seeking a customer service representative responsible for providing top-quality service across a range of products. The role includes managing calls, responding to feedback, and maintaining service standards in a fast-paced environment. Join a company that offers career progression, bonuses for referrals, and a commitment to diversity and inclusion.

Benefits

Bonuses for referring friends

Career development opportunities

Commitment to diversity and inclusion

Flexible work environment

Comprehensive employee benefits program

Qualifications

• O' Levels & above, or equivalent certifications.
• Prior call centre or customer service experience.

Responsibilities

• Professionally manage incoming and outgoing calls.
• Communicate and manage customers' feedback effectively.
• Maintain high service delivery standards.

Skills

Customer Service

Communication

Organization

Multi-tasking

Education

O' Levels or equivalent certifications

Job description

This role is responsible for providing top-quality customer service, acting as a one-stop service across our entire product/service range.

About the Role:

• Professionally manage incoming and outgoing calls by providing accurate and consistent information.

• Communicate clearly and manage customers' feedback effectively.

• Be organized and able to multi-task in a fast-paced environment.

• Maintain high service delivery standards.

• Perform any other ad-hoc duties as assigned.

About You:

• O' Levels & above, or equivalent certifications.

• Prior call centre or customer service experience.

Why join Cushman & Wakefield?

As a leading global real estate services firm transforming the way people work, shop, and live, working at Cushman & Wakefield offers you:

• Bonuses for referring friends.

• Being part of a growing global company.

• Career development and a promote-from-within culture.

• An organization committed to diversity and inclusion.

We are committed to providing work-life balance in an inclusive, rewarding environment.

Our approach includes a flexible and agile work environment, leveraging technology and autonomy to help our employees achieve their career goals. We focus on career progression, fostering a promotion-from-within culture, and leveraging global opportunities to retain top talent. We also encourage continuous learning and development, and offer a comprehensive employee benefits program.