Customer Service Officer (Call Centre)

BANK OF CHINA LIMITED; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading bank seeks a customer service representative to provide exceptional telephone support for credit card and banking products. The ideal candidate will have relevant experience in a call center environment, showcasing a passion for customer service and effective communication skills. This role may require working on weekends and shifts.

Qualifications

• 1-2 years of relevant work experience.
• Experience in call centre preferred.
• Proficient in Microsoft Office applications.

Responsibilities

• Provide personalized service over the phone regarding credit card and banking products.
• Handle customer enquiries and provide effective solutions.
• Monitor fraud transactions after office hours.

Skills

Customer Service

Communication

Teamwork

Microsoft Office

Telephone Etiquette

Job description

Responsibilities:

· Provide personalized service over the telephone to customer in call centre on credit card and banking products.

· Attending enquiry, feedback and understand customer’s need so as to provide information and solutions to customers in an effective and efficient manner.

· Identify cross-sell opportunity during customer’s interaction.

· Consistently deliver excellent quality service to our customers and follow up with customer’s request closely until case closure.

· Handling after office hour fraud transaction monitoring as per internal guidelines.

· Strictly follow the standard operation procedure and internal guideline of the bank.

· Any other general administrative duties/ad-hoc projects as assigned by immediate supervisor(s).

Job Requirements:

· 1-2 years of relevant work experience. Candidate with call centre experiences in credit card or banking industry will have an added advantage.

· Passion for customer service, a team player with pleasant personality, excellent telephone etiquette and communication skill.

· Proficient in Microsoft Officer Applications.

· Proficiency in Chinese would be an advantage as incumbent is required to communicate with Chinese customers & Head Office.

· Working on weekends and public holidays is required.

· Shift work may required as needed.