Customer Service Officer (Call Center)

THE EDGE CONTRACTING SERVICES PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading contracting services company in Singapore is seeking a dedicated Customer Service Officer for a 1-year contract. You will handle incoming calls, emails, and chats, ensuring excellent service experiences. The ideal candidate has at least 1 year of call centre experience and can communicate in Mandarin. This role offers a chance for contract renewal and permanent conversion.

Qualifications

• At least 1 year of experience in a call centre or customer service environment.
• Proficiency in Mandarin is a plus.
• Willingness to work staggered office hours on rotation.

Responsibilities

• Handle incoming calls, emails, and live chats.
• Provide friendly and efficient assistance to customers.
• Log all interactions into the case management system.

Skills

Customer service

Communication skills

Problem-solving

Flexibility

Mandarin proficiency

Job description

Customer Service Officer (Call Centre) - 1 Year Contract - Singapore

Are you passionate about customer service and enjoy interacting with people? We’re looking for a dedicated Customer Service Officer to join our team in Singapore! You’ll play a critical role in providing first-call resolutions to end-users via calls and emails, delivering excellent service experiences.

Location: West of Singapore

Key Responsibilities:

• Handle incoming calls, emails, call-back requests, and live chats (where applicable) while meeting service level agreements.
• Provide friendly and efficient assistance to ensure a pleasant customer experience.
• Log all interactions accurately into the case management system, including customer inquiries, problems, and resolutions.
• Follow up on unresolved incidents and ensure timely resolutions.

Requirements

• Experience: At least 1 year of experience in a call centre or customer service environment.
• Proficiency in Mandarin is a plus to effectively liaise with Chinese-speaking vendors and end-users.
• Flexibility: Willingness to work staggered office hours on rotation, including alternate Saturdays (5.5-day work week).
• Immediately Available candidate is a plus.

This is a 1 year contract to start, renewable and convertible to permanent.