Customer Service Officer (Bilingual in Mandarin and English)

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in customer experience, TDCX, is seeking a Customer Service Officer to join their team in Singapore. The role involves delivering top-notch service to customers, managing relationships, and ensuring resolutions are met efficiently. This position is ideal for candidates with a strong customer service background and bilingual abilities, promising opportunities for career growth in a high-paced environment.

Qualifications

• At least 2 years of customer service experience or strong willingness to learn.
• Excellent command of spoken Mandarin for serving customers.
• Proficient in MS Office applications.

Responsibilities

• Deliver excellent support experience via communication channels.
• Ensure first contact resolution and effective follow-up.
• Build sustainable relationships with customers.

Skills

Customer Handling

Bilingual (English and Mandarin)

Time Management

Team Player

Education

O Levels/Higher Nitec or A Levels/Diploma/Degree

Tools

MS Office

Job description

Join us as a Customer Service Officer!

• Training provided
• 5-day work week (Mon - Fri, office hours)
• KPI Incentives
• Work in Chai Chee area and relocation to Jurong East in the future

Job Description:

You'll help us deliver excellent service to our partner brands by performing these tasks:

• Provide excellent support experience to customers via all relevant communication channels such as phone lines, emails etc.
• Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance with our service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• O Levels/Higher Nitec with at least 2 years of customer service experience OR A Levels/Diploma/Degree with no experience but possess strong willingness to learn.
• Bilingual in English and Mandarin. Must be articulate with a strong command of spoken Mandarin as the role requires you to serve Mandarin-speaking customers.
• Proficient in MS Office applications with excellent keyboard skills and ability to work with computers and multiple systems.
• Possess good customer handling skills with a positive mindset.
• Team player who is able to adapt in a fast-paced environment.
• Strong time management skills and motivation to exceed expectations.
• Open to relocate to Jurong East area.

Who is TDCX?

TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.