Customer Service Officer ( beauty industry and work from home )

Skin Labo Co Pte. Ltd.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading Singaporean beauty products provider is seeking a dedicated Customer Service Executive to enhance client satisfaction. This role involves delivering exceptional customer service and ensuring timely resolution of inquiries, while contributing to the company's innovative environment and supportive culture.

Benefits

Performance commissions

Group commissions

Outlet new leads benefits

Employee discounts

Flexible work hours

Qualifications

• Minimum 1 year of experience in a customer-facing role, preferably in the beauty or retail industry.
• Strong communication and interpersonal skills.
• Excellent problem-solving and critical thinking skills.

Responsibilities

• Provide empathetic assistance to customers through phone, email, and live chat.
• Resolve customer inquiries and complaints timely and professionally.
• Follow up on new leads via WhatsApp and calls.

Skills

Communication

Interpersonal Skills

Problem-Solving

Attention to Detail

Job description

About the role

Skin Labo is seeking a dedicated Customer Service Executive to join our dynamic team. As a customer-facing representative, you will play a vital role in providing exceptional service and support to our valued clients in the beauty industry. This full-time position offers a rewarding opportunity to contribute to the success of our company.

What we offer

At Skin Labo, we are dedicated to creating a supportive and fulfilling work environment for our employees. In addition to a competitive salary, we offer a range of benefits including performance commissions, group commissions, outlet new leads benefits, and employee discounts.

Why join us

• Monthly salary up to $4500
• Flexible work hours (Work from home)
• Opportunities for professional development and career advancement
• Attractive benefits package including performance and group commissions, outlet new leads benefits, and employee discounts

What you'll be doing

• Provide responsive and empathetic assistance to customers through various communication channels, including phone, email, and live chat
• Resolve customer inquiries and complaints in a timely and professional manner, ensuring a positive customer experience
• Follow up on new leads via WhatsApp and calls
• Maintain accurate records of customer interactions and follow up on open issues
• Collaborate with cross-functional teams to identify and implement process improvements that enhance customer satisfaction
• Assist with product and service-related queries, providing accurate and up-to-date information
• Contribute to the continuous development of the company's customer service practices and procedures

What we're looking for

• Minimum 1 year of experience in a customer-facing role, preferably in the beauty or retail industry
• Strong communication and interpersonal skills, with the ability to build rapport and provide empathetic support to customers
• Excellent problem-solving and critical thinking skills, with the ability to propose creative solutions
• Keen attention to detail and a commitment to providing high-quality customer service
• Passionate about the beauty industry and committed to delivering exceptional customer experiences

Interested candidates are encouraged to WhatsApp [phone] for an interview.

Skin Labo is a leading provider of high-quality beauty products and services in Singapore. We focus on innovation and customer satisfaction, helping clients achieve their beauty goals. Join our passionate team and contribute to our continued success.

Apply now for this exciting opportunity!