Customer Service Officer (Banking/Training provided!)

Working hours: Rotational shift, Mon – Sun

Shift Pattern:

1. 830am to 530pm

2. 845am to 545pm

3. 1030am to 7.30pm

4. 1130am to 8.30pm

Location: Changi OR Jurong East
Contract: 6 months (renew/convertible)
Working Days: 4 Weekday + 1 Weekend

Note: 2 months training (training most likely will be at Changi)

Interact with internal & external customers to answer customers queries related to Corporate Banking products.

• Maintaining a positive, empathetic, and professional attitude toward customers.

• Responding promptly to customer inquiries on general and transactional enquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer requests.

• Customer outreach to encourage the use of digital services.

• Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

• Collaborate with stakeholders to resolve all customer queries and requests.

• Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.

• To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery.

• To adhere to professional standards of behavior & conduct in dealing with customers & fellow colleagues.

Requirements:

• Call Centre experience is an advantage.

• Great interpersonal & positive attitude.

• Proficient in MS Office.