Customer Service Officer(Banking Sector Client - Contact Centre)

Private Advertiser; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a dynamic call center as a Customer Service Advisor for a leading banking sector client. This full-time role requires relevant experience in customer service, offering excellent communication and problem-solving skills to assist clients and contribute to service improvement. Participants will undergo comprehensive training to ensure readiness for the challenges of the role.

Qualifications

• Proven experience in customer service or call centre roles, preferably in banking.
• Strong communication skills for a diverse customer base.
• Ability to handle customer enquiries efficiently.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Assist with banking-related tasks and troubleshooting.
• Maintain records of customer interactions and improve service processes.

Skills

Communication

Problem-Solving

Interpersonal Skills

Adaptability

Tools

Computer Systems

Software Applications

Job description

About the role
We are seeking a Customer Service Advisor to join our dynamic call centre team serving a leading client in the banking sector. In this full-time role based in the Singapore Central Region, you will be responsible for providing exceptional customer service and support to our clients' customers through a range of communication channels.

Training Programme Details

- There will be an initial 6 - 7 weeks training programme whereby you will be required to pass a On the Job Training, Role-Play, Theory Assessment (on different banking products/services/CRM System Usage/Business Processes) in order to be posted to your work teams (2 attempts given).

- Minimum attendance required (95%) in order to pass the training programme.

Shift Timings Weekends Shift:

Working Hours : 5 working days, 1 rest day and 1 off day per week, 42.5 hours per week, Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between, Rest Day and Off Day : Scheduled by Client (2 non-consecutive off-days per week, example: 1 weekday & 1 weekend depending on work schedule), Or otherwise advised by the Client

What you'll be doing

• Respond to inbound customer enquiries and requests via phone, email and chat in a professional and efficient manner

• Assist customers with a variety of banking-related tasks such as account management, product information, and troubleshooting

• Identify customer needs and offer appropriate solutions or referrals

• Maintain accurate records of customer interactions and follow up as needed

• Contribute to the continuous improvement of customer service processes and procedures

• Provide a positive customer experience that aligns with the company's brand and values

What we're looking for

• Proven experience in a customer service or call centre role, preferably within the banking or financial services industry

• Strong communication and interpersonal skills with the ability to engage with customers from diverse backgrounds

• Excellent problem-solving and decision-making abilities to handle a variety of customer enquiries

• Proficient in using computer systems and various software applications

• Flexible and adaptable to work in a fast-paced, dynamic environment

• Commitment to providing exceptional customer service and a desire to exceed customer expectations

About us
D L Resources Pte Ltd is a leading provider of outsourced staffing services solutions, serving a diverse portfolio of clients across various industries including Banks & MNCs.

(Shortlisted Candidates Will Be Working For The Banking Sector Client): This Is A Non-Sales Role***

- Interested Candidates Please Apply Directly or Reach Out To Our Recruiters (Law Bing Yee (Mr) - [phone] | EA License No. 24C2333 EA Personnel No. R23114521)