Customer Service Officer (Automotive Logistics)

Cogent Holdings Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Officer to join their dynamic team in automotive logistics. This full-time role involves processing shipping documentation, ensuring customer satisfaction, and facilitating smooth operations in a fast-paced environment. The ideal candidate will have a diploma in logistics or a related field and at least one year of relevant experience. With a focus on problem-solving and effective communication, you will play a crucial role in addressing customer needs and improving service quality. Join this innovative firm and contribute to their mission of delivering excellence in logistics.

Benefits

In-house gym

Medical and dental benefits

Hospitalization and surgery insurance

Company transport from Jurong East

Alternate Saturdays off

Qualifications

• Minimum 1 year of experience in customer service or shipping documentation.
• Diploma or equivalent in logistics or related field required.

Responsibilities

• Process shipping documentation and ensure customer order fulfillment.
• Resolve customer complaints and identify service deficiencies.
• Prepare invoices and import/export documents accurately.

Skills

Customer Service

Shipping Documentation

Problem Solving

Effective Communication

Knowledge of Automotive Logistics

Education

Diploma in Logistics

Diploma in Supply Chain Management

Diploma in Business Administration

Tools

TradeNet

Job description

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia.

Role Description

This is a full-time role for a Customer Service Officer at our subsidiary - Cogent Automotive Logistics Pte Ltd. The incumbent will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations throughout the automotive logistics process.

1. Ensure fulfillment of customers’ order

2. Ensure deficiencies such as customers’ complaints are resolved on time and proper corrective and preventive actions are taken

3. Identify problems and deficiencies in the services/products provided by the company

4. Prepare invoice timely and accurately based on company policies

5. Prepare import/export documents

6. Raise reports on non-conforming services/events and recommend appropriate disposition actions for management approval before activating such actions

7. Any other duties and responsibilities assigned from time to time

Requirements

1. Diploma or equivalent in logistics, supply chain management, business administration, or a related field.

2. Minimum 1 year of experience in customer service/ shipping documentation role in a logistics company.

3. Knowledge of automotive logistics operations or customs clearance procedures.

4. Able to communicate effectively with clients, colleagues, and external partners.

5. Experience with TradeNet is an advantage.

Others

1. Work on Monday - Friday and alternate Saturdays

2. Company transport from Jurong East (Jurong East)

3. In-house gym

4. Medical / dental benefit & Hospitalization & Surgery insurance coverage