Customer Service Officer (Airline, Rotational Shift, 5 days)

Private Advertiser; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

A prominent call center is looking for customer service representatives to handle inquiries and reservations for an airline program. Applicants should have at least GCE ‘O’ levels and demonstrate strong communication and analytical skills. The role involves working in a rotational shift environment and achieving performance targets.

Qualifications

• Strong analytical skills to identify problems and recommend solutions.
• Excellent verbal and written communication skills in English.
• Experience in a contact center is preferred.

Responsibilities

• Address phone inquiries from members about the airline program.
• Handle reservations, mileage redemptions, and ticket issuance.
• Achieve daily KPI targets and handle customer feedback.

Skills

Time Management

Analytical Skills

Communication

Customer Empathy

Education

GCE ‘O’ Levels

Job description

Additional Information:

• Call center environment.

• Working Hours: Rotational Shift, anytime between 8am to 8pm (5 days per week including weekend and public holidays; 44 hours per week)

• 9 weeks training and required to pass certification.

• Remuneration packages consist of base salary, monthly incentive and shift allowance.

Job Description:

• Address phone inquiries from current and potential members about the airline program.

• Efficiently handle reservations, mileage redemptions, ticket issuance, and schedule adjustments.

• Update member profiles as needed.

• Inform members about the latest promotions and mechanics and distribute program-related materials and forms.

• Handle feedback and complaints, coordinating with backend support to resolve issues.

• Achieve daily KPI targets.

• Carry out additional tasks assigned by management within your role, ensuring effective implementation, maintenance, and continuous improvement of the Quality Management System.

Job Requirements:

• Candidate must possess at least a GCE ‘O’ levels in any field.

• Preferably with 1 year of working experience in contact centreis ideal for this position.

• Strong time management skills andamenable to work rotating shifts.

• Possess strong analytical skills to identify cause of problems & recommend solutions.

• Requires excellent communication skills, including active listening, empathy toward customers, and proficient phone etiquette (pace, tone, voice quality, grammar, and articulation).

• Excellent verbal and written communication skills in English and the language of the supporting market.

• Comfortable working with computers and multiple systems.