Customer Service Officer (Airfreight) 5.5 Days

Borr Drilling; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics provider seeks a Customer Service Officer to enhance their high-performing team. In this role, you'll handle customer inquiries, coordinate air export shipments, and ensure compliance with regulations while working in a dynamic team environment.

Qualifications

• Minimum 2 years of relevant customer service experience in Airfreight.
• Comfortable with working 5.5 days.

Responsibilities

• Answer calls and respond to customer enquiries promptly.
• Coordinate air export shipments with internal teams.
• Book flights and ensure compliance with regulations.
• Monitor shipments and ensure timely delivery.

Skills

Customer service experience

Airfreight knowledge

Communication

Job description

Our client is from Freight Fowarding Industry. They are looking for a Customer Service Officer to join their team, in hopes of developing the current high performing team. They are located in the East - easily accessible.

Job Responsibilities of Customer Service Officer:

• Answer calls and respond to customer enquiries promptly and professionally.
• Coordinate air export shipments, liaising with internal teams, customers, and overseas agents.
• Book flights and ensure all shipment data and documents are accurate and compliant with IATA and AED regulations.
• Secure rate approvals from customers and provide timely updates on freight status.
Monitor shipments to ensure timely uplift, transit, and delivery, addressing any delays and ensuring job file closures within KPIs

Requirements:

• Min 2 years of relevant customer service experience in Airfreight
• Comfortable with working 5.5 days

We regret that only shortlisted candidate will be notified.

Email: [e-mail]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)