Customer Service Officer (Air Freight)

Stafflink Services Pte Ltd; Singapore; Hybrid; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated professional to enhance customer experiences in air freight operations. This role centers on ensuring satisfaction through effective communication and problem resolution while overseeing the logistics of shipments. You will coordinate operations, manage documentation, and support commercial activities to drive business success. Join a dynamic team where your contributions will streamline processes and elevate service standards. If you are passionate about logistics and customer service, this opportunity is perfect for you.

Qualifications

• 3+ years in customer service or logistics, preferably in freight.
• Strong understanding of billing and invoicing processes.

Responsibilities

• Ensure high levels of customer satisfaction and timely communication.
• Oversee end-to-end coordination of shipments and documentation.
• Prepare essential documents and ensure compliance with regulations.

Skills

Customer-focused communication

Knowledge of freight documentation

Customs regulations understanding

MS Office Suite proficiency

Billing and invoicing experience

Problem-solving skills

Education

Diploma in Logistics

Degree in Supply Chain Management

Business-related field

Tools

Freight management software

Job description

Focus on Air Freight

Key Responsibilities:

• Customer Experience Management
  The core of this role is ensuring high levels of customer satisfaction. The executive serves as the frontline liaison between the company and its clients, providing timely communication, resolving issues, and offering personalized service throughout the freight process.

• Freight Operations Coordination
  This role involves overseeing the end-to-end coordination of shipments—from booking and documentation to delivery. It requires close collaboration with carriers, vendors, and internal logistics teams to ensure smooth and timely cargo movement.

• Documentation & Compliance Oversight
  Accuracy and compliance are crucial. The role includes preparing essential documents, ensuring customs regulations are met, and maintaining proper records for operational transparency and audit readiness.

• Problem Solving & Continuous Improvement
  The position requires a proactive mindset to identify process inefficiencies and customer pain points, with a focus on streamlining workflows and elevating service standards.

• Commercial Support
  By preparing quotations, assisting in freight rate negotiations, and supporting the sales team, the role also contributes to the commercial success of the business.

Requirements:

• Education: Diploma, degree, or equivalent in Logistics, Supply Chain Management, Business, or a related field is preferred.

• Experience: Minimum of 3 years in a customer service or logistics role, preferably in freight or supply chain management, with a strong understanding of billing and invoicing processes.

• Skills & Competencies:

  • Customer-focused with strong communication skills and a drive to improve

  • Knowledge of freight documentation, customs regulations, and industry best practices

  • Proficiency in MS Office Suite; experience with freight management software is a plus

  • Experience with billing and invoicing systems

  • Willingness to work rotating shifts and occasional weekends

  • Ability to thrive in a hybrid work environment
    

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret to inform that only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chew Hong Huang

EA Personnel Reg. No.: R24124128