Customer Service Officer/Agent | Up to $3,000+ | AWS & Bonus | Changi Airport

Hey Rocket; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in passenger operations is seeking a Team Lead to manage daily airport operations and staff. The role emphasizes customer service and leadership, with responsibilities including overseeing check-in processes, assisting passengers, and ensuring compliance with safety standards. Ideal candidates will possess a diploma and be open to training, with flexible availability for shift work.

Benefits

Joining Bonus

Monthly Shift Allowance

Performance Bonuses

Qualifications

• Open to locals only with minimal educational requirements.
• Candidates with no experience are welcome.
• Must commit to rotating shifts.

Responsibilities

• Oversee daily operations ensuring a positive passenger experience.
• Guide and mentor staff, maintaining high service standards.
• Assist with daily deployment based on service standards.

Skills

Leadership

Customer service

Team management

Education

NITEC/Diploma

Job description

Key Responsibilities

Oversee and lead a small team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and satisfaction. Guide, develop, motivate, and mentor both new and existing staff, maintaining the highest service, grooming, and discipline standards. Ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities. Additionally, assist the Duty Manager in daily deployment based on agreed service standards with the airlines and airport authorities.

Performing duties like-

• Checking in passengers.

• Assist and guide passengers in using the Self Service Kiosk and Auto Bag Drops.

• Performing gate handling duties, and coordinating departure activities with airline crews and various departments.

• Guiding and escorting transit passengers between the arrival gate and the Transfer Holding Area.

• Assisting passengers who require special assistance.

• Performing any other ad-hoc duties assigned by the supervisor.

Salary & Remuneration

• Basic salary up to $2,500+

• Monthly shift allowances + OT up to $500

• Joining Bonus $5,000

• Yearly AWS & Performance Bonuses (up to 3 mth)
  

Requirement

• Open to Localsonly

• Must have minimally NITEC/Diploma

• Open to candidates with no experience, training provided

• Must be confident and independent at times

• Must be able to commit to rotating shifts (morning/afternoon/night) at the airport

Interested applicants, please click apply now!

Hey Rocket Pte. Ltd. (EA 21C0816)
Tan Zi Jian (R23116456)