Customer Service Officer #76540

Anradus Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the semiconductor industry is looking for a Customer Service Officer to oversee order processing and vendor communication. This permanent position involves supporting the sales team, managing deliveries, and ensuring timely shipments. Candidates should possess at least 2-3 years of relevant experience and exceptional skills in MS Office, with a focus on MS Excel.

Qualifications

• Minimum GCE "O" level or equivalent.
• 2 to 3 years of experience in customer service or purchasing.
• Proficient in MS Office, especially MS Excel.

Responsibilities

• Process customer and purchase orders to vendors.
• Communicate with vendors to reschedule deliveries and resolve issues.
• Build and maintain good relationships with purchasing contacts.

Skills

Communication

Negotiation

Attention to detail

Initiative

MS Excel

Education

GCE "O" level or equivalent

Tools

MS Office

ACCPAC

Job description

Customer Service Officer #76540

Job Description

• Industry/ Organization Type: Semiconductor

• Position Title: Customer Service Officer

• Working Location: Hougang

• Working Hours: 8.30am – 5.30pm

• Salary Package: Basic up to $3200 + AWS

• Duration: Permanent Role

Key Responsibilities

• Process customer orders and purchase orders to vendors.

• Communicate with vendors to reschedule deliveries and resolve urgent issues.

• Monitor delivery schedules and arrange for faster deliveries when needed.

• Investigate and resolve any delivery problems.

• Handle returns and claims, including arranging for the return of damaged goods to vendors.

• Follow up with vendors about shortages or extra items in shipments.

• Prepare and submit weekly reports as required.

• Coordinate delivery dates and times with customers and relevant departments.

• Build and maintain good relationships with purchasing contacts.

• Check and verify invoices from forwarders or courier companies before payment, and prepare supporting documents if charges are to be billed back to suppliers or customers.

• Take on any other related duties or projects as assigned by your supervisor.

• Support the sales team by helping to process quotations and orders.

• Make sure all shipments are delivered on time.

• Continuously look for ways to improve purchasing processes and reduce costs.

APPLY NOW!!!

• Minimum GCE “O” level or equivalent.

• 2 to 3 years of experience in customer service or purchasing.

• Proficient in MS Office, especially MS Excel.

• Knowledge of ACCPAC is an advantage.

• Good communication and negotiation skills.

• Able to take initiative and work hard.

• Strong follow-up skills and attention to detail.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;

• Email your resume to [e-mail]. Please indicate #76540 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161
Angel Lim | EA Reg No.: R1769781