Customer Service Officer (3rd Party Logistics)

Cogent Holdings Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Officer to join their dynamic team. In this full-time on-site role, you will be the key point of contact for customers, ensuring their needs are met and feedback is addressed promptly. Your responsibilities will include managing shipping documentation, processing orders, and maintaining accurate records of inventory movement. This is a fantastic opportunity to work in a fast-paced logistics environment, where your contributions will directly impact customer satisfaction and retention. If you are passionate about customer service and logistics, this role is perfect for you!

Benefits

Meal Subsidy

Medical Benefits

Dental Benefits

Insurance Benefits

Transport Provided

Qualifications

• Diploma or equivalent in logistics and supply chain management preferred.
• Excellent communication and customer service skills required.

Responsibilities

• Engage with customers to resolve feedback and ensure satisfaction.
• Maintain shipping and tracking records accurately using WMS.

Skills

Communication Skills

Customer Service Skills

Attention to Detail

Multitasking

Education

Diploma in Logistics and Supply Chain Management

Higher Nitec in Logistics and Supply Chain Management

Tools

Warehouse Management Systems (WMS)

Job description

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia.

Role Description

This is a full-time on-site role for a Customer Service Officer located in Singapore. The Customer Service Officer will be responsible for day-to-day tasks such as shipping documentation, customer service, and order processing.

1. Actively engage with customers to resolve feedback to ensure high level of satisfaction
2. Liaise with customers on container/cargo/material/ inventory and other administrative and customer service duties
3. Liaise with internal departments, vendors and third parties to process order requests from customers
4. Maintain all shipping and tracking records of customer inventory and movement accurately using customer’s system and our WMS
5. Generate, maintain and submit a variety of reports periodically or as and when required
6. Attend to customers’ requests to ensure customer satisfaction and retention
7. Any other duties and responsibilities assigned from time to time

Qualifications

1. Diploma or Higher Nitec in logistics and supply chain management, or equivalent qualifications preferred
2. Excellent communication and customer service skills
3. Knowledge of warehouse management systems software is an advantage
4. Ability to work in a team environment and independently
5. Attention to detail and ability to multitask
6. Knowledge and experience in shipping, logistics, and warehousing operations is also a plus
7. Able to perform overtime when necessary

Others:

1. Alternate Saturday half day
2. Meal subsidy
3. Medical, dental & insurance benefits
4. 2 way-Transport provided at Jurong East