Customer Service Officer

STOREFRIENDLY MGMT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading provider of self-storage solutions in Singapore is seeking a Customer Service Officer to join their friendly team. The role involves assisting customers on-site, processing agreements, and ensuring customer satisfaction. This position offers a supportive work environment with no shifts, making it ideal for those with family or study commitments. If you enjoy helping others and are eager to learn, we want to hear from you!

Benefits

Attractive basic salary and allowances

Annual bonus

Performance incentives

Career progression opportunities

Consideration for posting to convenient branch

Qualifications

• At least 1 year working experience in sales/customer service is advantageous.
• Friendly and solutions-oriented.
• Able to communicate with diverse individuals.

Responsibilities

• Assist customers in selecting storage units and merchandise.
• Process rental/renewal agreements and maintain records.
• Resolve customer requests or issues.

Skills

Customer Service

Communication

Problem Solving

Teamwork

Independent Work

Job description

Join Our Friendly Team!

STOREFRIENDLY is one of Singapore's leading provider of self-storage solutions and the only provider in Singapore that has incorporated the usage of robotic self-storage technology. Our clients are mainly businesses and individuals who require clean, safe, climate-controlled and 24/7 access self-storage.

The Group expanded rapidly since its inception in 2019 and now has branches in Paya Lebar, Ubi, Bedok, Bukit Merah, Leng Kee and Clementi. To complement its suite of self-storage solutions, the Group also added moving services, wine self-storage and co-working spaces to our product offerings for customers.

The Group recently acquired its 5th building, Storefriendly Jurong East and is now recruiting more motivated, dynamic and friendly individuals to join the Team to support its expansion initiatives:

CUSTOMER SERVICE OFFICER

Highlights

• NO SHIFT - 5.25 days week- suitable for candidates with family or study commitments.
• Attractive basic salary, allowances and annual bonus
• Good peformance incentives over and above monthly salary advertised.
• Company will consider posting to most convenient branch for candidate.
• Company structure facilitates career progression and job specialisation.

The Job

• Helping customers on-site to select suitable storage units, service and/or merchandise
• Process rental / renewal agreements, collect payment and maintain timely and accurate records
• Help customers to resolve requests or issues with their storage
• Check, report and follow-up on any maintenance issues required in the branch you are in-charge of.
• Prepare and submit reports as required

At Storefriendly, we believe that customer service is our top priority. We want our customers to feel like they're getting the best possible service. That's why we're looking for :

The Candidate

• Friendly and solutions oriented
• Patient and understanding
• Able to communicate with people from all walks of life
• Able to work independently and as part of a team
• Eager to learn and progress

It will be advantageous if you also have at least 1 year working experience, especially if in sales/customer service and can start work immediately.

If you're a people person who loves helping others, then we want to hear from you! Write in now and tell us about yourself, expected salary and earliest availability.