Customer Service Officer

SHARP SINGAPORE ELECTRONICS CORPORATION PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading electronics company is seeking a Customer Service Executive to manage queries and provide support through multiple channels. The role requires strong communication skills and a proactive approach to problem-solving. Ideal candidates will have experience in customer service environments and a passion for quality service.

Qualifications

• Experience in customer service, banking, or call center environments desired.
• Positive mindset and strong customer service passion required.
• Excellent phone etiquette and comprehension skills.

Responsibilities

• Handle customer queries across various platforms effectively.
• Log all interactions into CRM accurately.
• Prepare weekly customer service reports and manage spare parts inventory.

Skills

Customer service

Communication

Interpersonal skills

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Tools

SAP

Job description

RESPONSIBILITIES

• Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.
• Follow up closely with internal parties for resolutions.
• Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
• All customer service request and any follow-up interaction is logged into CRM accurately and timely.
• Assist in processing and invoicing Local and Export spare part orders.
• Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.
• Spare parts inventory management.
• Perform other assigned duties and/or project work.

REQUIREMENTS

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mind-set with a “CAN-DO” attitude, and passion to deliver quality customer service.
• Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.
• Proficient in Microsoft Excel, Word and PowerPoint.
• Experience in SAP will be an advantage.
• On-the-job training will be provided to ensure proficiency in role requirements.