Customer Service Officer

Cultivar Staffing & Search; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to support clients in a dynamic service center environment. This role involves providing first-level troubleshooting, performing cost estimations, and managing customer escalations to ensure satisfaction. You will be responsible for validating equipment warranties and maintaining clear communication with customers throughout the repair process. If you are passionate about delivering exceptional service and thrive in a fast-paced setting, this opportunity is perfect for you. Join a team that values your contributions and offers a chance to grow professionally in a supportive atmosphere.

Qualifications

• Strong customer service skills with ability to troubleshoot issues.
• Experience in cost estimation and warranty validation.

Responsibilities

• Assist customers in the service center and provide first-level troubleshooting.
• Manage customer escalations and ensure issues are resolved promptly.

Skills

Customer Service

Cost Estimation

Troubleshooting

Issue Resolution

Job description

• Provide assistance to customers in Service Center.
• Perform cost estimation based on guidelines sharing with customers on cost of repair.
• Responsible to provide customer with 1st level troubleshooting.
• Perform equipment warranty and/or contract validation, inform customer the scope of warranty for the equipment before creating a repair case in system.
• Issuance of payment receipt before releasing the equipment to the customer.
• Resolve customer issues upfront for non-hardware/replacement related issues.
• To take down customers unit existing physical condition and accessories if any and obtain customers acknowledgement.
• Handle and manage customer escalation, follow-up with respective personnel until resolution is offered and/or issue is resolved.
• Other adhoc task as assigned.

Other information:

Working hours: 9.00am to 6.30pm (Monday to Friday)

Contract: 12 months (renewable)

Interested candidates are invited to send in your Resume in MS Word Format stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

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