Customer Service Officer

NETS; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading payment solutions provider in Singapore is looking for a Customer Service Representative to assist customers at the service counter. This role requires a diploma holder with 2-3 years of relevant experience, strong communication skills, and the ability to solve problems effectively. The ideal candidate should possess patience and empathy while managing customer interactions. This position offers a supportive team environment focused on delivering a positive customer experience.

Qualifications

• Minimum qualification of Diploma-holder and/or 2-3 years of relevant customer service experience.
• Proficiency in local languages/dialects will be an advantage.
• Excellent verbal and written communication skills.

Responsibilities

• Handle and resolve all customer queries received over the counter effectively and promptly.
• Follow up closely with internal parties for required resolution.
• Ensure that customer interactions are logged clearly and accurately into CRM system.

Skills

Customer service experience

Communication skills

Problem-solving skills

Education

Diploma

Job description

Position Summary

The NETS Customer Service Counter operates from 8.30am to 6.00pm, Monday to Friday (except public holidays) and is the key point of contact for our customers regarding their queries on the company’s products and services. The candidate will be responsible for assisting customers in person at the service counter.

As part of the team, this position will play a key role in delivering a positive customer experience for our customers by providing excellent service in a prompt and professional manner.

Key Responsibilities

• Handle and resolve all customer queries received over the counter effectively and promptly

• Where a first call resolution is not possible, follow up closely with internal parties for required resolution and ensure cases are closed promptly

• Ensure that customer interactions are logged clearly and accurately into CRM system

• Achieve individual and team goals

• Proactively escalate query trends or potential issues to team leader/manager

• Perform other assigned duties and/or project work

Requirements

• Minimum qualification of Diploma-holder and/or 2-3 years of relevant customer service experience

• Proficiency in local languages/dialects will be an advantage

• Excellent verbal and written communication skills

• Strong problem-solving skills with the ability to identify root causes and pursue effective solutions

• Able to work independently and as part of a team

• Possess patience, empathy and able to perform well under pressure

• Fast learner, able to quickly pick up a constantly evolving variety of products and services