Customer Service Officer

Ex Group Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company seeks a Customer Service Officer who will be the first point of contact for clients, ensuring a positive salon experience. Responsibilities include managing appointments, effective communication, upselling products and services, and maintaining customer satisfaction. Ideal candidates will have prior experience in customer service, excellent communication skills, and a commitment to creating enjoyable client interactions.

Qualifications

• Experience in customer service preferred.
• Excellent communication and interpersonal skills required.
• Familiarity with salon services and products is a plus.

Responsibilities

• Manage and schedule client appointments efficiently.
• Handle client feedback and concerns with professionalism.
• Promote salon products and upsell additional services.

Skills

Communication

Interpersonal Skills

Organizational Skills

Multitasking

Customer Service

Education

Previous experience in a customer service or receptionist role

Job description

Job Summary:

The Customer Service Officer plays a crucial role as the first point of contact for our clients, ensuring a positive and seamless experience at the Company. This position involves managing client interactions, scheduling appointments, and maintaining a warm and inviting salon atmosphere.

Key Responsibilities:

1. Appointment Management:

● Efficiently schedule and coordinate salon appointments, considering stylist availability and client preferences.

● Confirm appointments and communicate any changes or delays to clients.

● Maintain an organized and up-to-date appointment system.

1. Communication:

● Answer phone calls and respond to emails promptly, providing clear and concise information.

● Collaborate with salon staff to relay important information and updates to clients.

● Handle client feedback and concerns with professionalism and tact.

1. Sales and Upselling:

● Promote salon products and services to clients based on their needs and preferences.

● Upsell additional services or retail products to enhance the client experience.

● Collaborate with the sales and marketing team to implement promotions.

1. Administrative Support:

● Assist with general administrative tasks, such as maintaining client records and managing inventory.

1. Resolution follow-ups with accuracy & efficiency

● Giving the utmost customer service experience by prompt arranging, consolidating, resolving ongoing disputes, complaints, bad reviews from our clients. Ensuring cases are close amicably.

1. Ensuring a pleasant customer experience

● Efficient consistency in getting updates on customers enquiry & follow-ups

● Strong phone contact handling skills and active listening skills

● Familiarity with customer

1. Multi-tasking skills & observant in customer satisfaction

● Identify and assess customer’s needs in.

● Building sustainable relationships and trusts bond with customer to retain customer through interactive and responsive conversations.

● Keep records of customer interactions, and processing

Qualifications:

● Previous experience in a customer service or receptionist role is preferred.

● Excellent communication and interpersonal skills.

● Strong organizational and multitasking abilities.

● Familiarity with salon services and products is a plus.

● Positive attitude and a commitment to providing excellent customer service.