Customer Service Officer

On Line Credit Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A financial solutions provider in Singapore is seeking a Customer Service Officer to deliver exceptional support to clients. In this role, you will assist with loan applications, resolve customer queries, and build lasting relationships. Ideal candidates will have excellent communication skills and a diploma or higher. This position offers competitive salary, career advancement opportunities, and a supportive work environment.

Benefits

Competitive salary and performance incentives

On-the-job training

Career advancement opportunities

All gazetted public holidays off

Regular team-building activities

Qualifications

• Motivated and responsible individual eager to grow.
• Ideal for those looking for career advancement opportunities.

Responsibilities

• Respond to customer inquiries via phone and face-to-face.
• Provide accurate information about loan products and services.
• Assess customer needs and recommend financial solutions.
• Assist with loan applications and documentation.
• Ensure compliance with standards and procedures.
• Escalate complex issues to ensure satisfaction.
• Maintain detailed customer records.
• Contribute to service improvement processes.

Skills

Excellent communication and interpersonal skills

Strong problem-solving and critical thinking abilities

Friendly, patient, and professional demeanor

Strong work ethic and willingness to learn

Ability to work independently and as part of a team

Proficiency in using computer systems and CRM software

Education

Diploma or above

Job description

Customer Service Officer (Full-Time)

Location:Bedok Central, East Region

About the Role

As aCustomer Service OfficeratOn Line Credit Pte Ltd, you will play a vital role in delivering exceptional support and service to our clients. This is a customer-facing role where you’ll assist with loan applications, resolve queries, and build lasting relationships with our customers.

What You’ll Be Doing

• Respond to customer inquiries and concerns via phone and face-to-face interactions

• Provide accurate and timely information about our loan products and services

• Assess customer needs and recommend suitable financial solutions

• Assist with processing loan applications and documentation

• Ensure compliance with regulatory standards and internal procedures

• Escalate and resolve complex issues to ensure customer satisfaction

• Maintain detailed records of customer interactions and follow-ups

• Contribute to the continuous improvement of our customer service processes

What We’re Looking For

We’re looking formotivated and responsible individualswho are eager to grow with us.

Ideal candidates should have:

• Excellent communication and interpersonal skills

• Strong problem-solving and critical thinking abilities

• A friendly, patient, and professional demeanour

• A strong work ethic and willingness to learn

• Ability to work independently and as part of a team

• Proficiency in using computer systems and CRM software

• Diploma holders & above preferred (growth path to managerial roles available)

Why Join Us?

At On Line Credit Pte Ltd, we offer a supportive and rewarding work environment:

• Competitive salary and performance incentives

• On-the-job training provided

• Career advancement opportunities

• All gazetted public holidays off

• Regular team-building activities and social events

About Us

On Line Credit Pte Ltd is a trusted provider of financial solutions in Singapore. Our mission is to empower customers to achieve their financial goals through innovative and personalized services. With a strong focus on customer satisfaction, we are committed to delivering exceptional service and support.

Ready to Join Us?

Apply now to become our nextCustomer Service Officerand be part of our growing success story!