Customer Service Officer

Mitsubishi Electric Asia Pte Ltd; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

A leading company in technology seeks a Customer Service Officer to enhance customer interactions and administrative operations. The successful candidate will provide exceptional frontline support and coordinate service delivery while liaising with various stakeholders to ensure customer satisfaction. A minimum of a Certificate in Business Administration is required along with 1 year of relevant customer-facing experience to thrive in this position.

Qualifications

• 1 year of customer service experience preferred.
• Proficient in MS Office applications.
• Strong organizational skills and attention to detail.

Responsibilities

• First point of contact for customers, providing service and support.
• Manage customer inquiries and administrative tasks.
• Coordinate with internal and external stakeholders to resolve issues.

Skills

Customer Orientation

Effective Communication

Attention to Detail

Multitasking

Problem Solving

Education

Certificate in Business Administration / O Levels

Tools

MS Office

Outlook

Job description

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Officer. The individual will be the first point of contact for our customers, offering exceptional service across a range of service operations, administrative tasks, and customer relations functions. You will play a critical role in providing both front-line support and behind-the-scenes coordination to ensure seamless service delivery.

Service Operations & Administration:

• Attend to walk in customers for repairs, enquiries, appointment scheduling, process job orders.
• Provide front line customer service by identifying customers' needs and provide professional consultations on products, appointments and technical support matters.
• Handle escalated written requests through email, coordinating between internal and external stakeholders to resolve issues effectively.
• Product tracking and warranty including generation, product movement status update, registration and verification large-based projects installation in addition to retail distribution route.
• Manage and maintain customer and vendor database (entities, clients, partners etc).
• Liaise with colleagues in office, contractors, dealers, main-con, developer and consultants as appropriate resource to resolve customers' issues.

Reporting:

• Verify cash-handling transactions and manage accounts receivable on daily basis.
• Process Job order listing reporting, daily and monthly sales reports.
• Other administrative duties for daily operations such as stationery, mask ordering, petty cash etc).

Requirements

• Certificate in Business Administration / O Levels or relevant disciplines.
• Preferably with 1 year of customer service (customer fronting experience) and administrative experience.
• Proficient in MS office (MS Office applications, Outlook, Email).
• Highly organized, with strong attention to detail and the ability to multitask in a fast-paced environment.
• Strong customer orientation with the ability to actively listen, understand customer needs, manage and defuse conflicts, and provide appropriate solutions.
• Effective communication skills.
• Team-oriented with a collaborative approach to solving problems.