Customer Service Officer

EuropAce Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A consumer electronics company in Singapore is seeking a Customer Service Representative to maintain customer satisfaction through various communication channels. The ideal candidate should have a background in call center environments, possess strong interpersonal skills, and be able to effectively manage difficult customers. Proficiency in English and the ability to communicate in Mandarin are preferred. This role offers an opportunity to contribute positively to customer relations near Changi Business Park.

Qualifications

• Minimum 2 years of relevant experience in a call centre environment.
• Ability to communicate with Mandarin-speaking clients is a plus.
• Strong listening skills and a pleasant personality.

Responsibilities

• Maintain customer satisfaction through various communication methods.
• Manage a large volume of incoming calls and emails.
• Resolve customer issues effectively and calmly.

Skills

Customer service skills

Communication in English

Interpersonal skills

Multi-tasking

MS Office proficiency

Education

GCE 'N/O' level

Job description

KEY RESPONSIBILITIES

• Maintain customer satisfaction through face-to-face interactions, phone calls and emails

• Effectively manage a large volume of incoming calls and emails

• Effectively resolve customers’ problems through strong and clear interpersonal dialogue

• Skilfully and calmly manage difficult and angry customers

• Liaise with third-party service contractors for appointment scheduling and spare parts

• Data entry for customer information, feedback, complaints and warranty cards

• Provide after-sales support to sales personnel

SKILLS & QUALIFICATIONS

• Min GCE 'N/O' level, preferably with 2 years of relevant experience in a call centre environment

• Proficient in spoken and written English, preferably able to speak Mandarin to effectively communicate with Mandarin-speaking clients.

• Strong people-handling skills and a keen listener

• Pleasant and strong personality, able to withstand difficult customers

• Fast with the ability to multi-task and manage time effectively

• Able to adapt/respond to different types of customers

• A team player with a positive service mindset

• Proficient in MS Office applications

• Knowledge in spare part management will be an advantage

Location: Near Changi Business Park