Customer Service Officer

Comfort Transportation & CityCab; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading transportation company in Singapore is seeking an individual to handle customer inquiries regarding Autonomous Vehicle services. Responsibilities include processing bookings, managing customer feedback, and maintaining records through data entry. Candidates should possess strong interpersonal skills, a GCE 'O' Level or Diploma, and be proficient in Microsoft Office. Excellent customer service abilities and a capacity to resolve technical issues are key for this role.

Qualifications

• Strong interpersonal and listening skills.
• Excellent customer service abilities.
• Capable of diagnosing and resolving basic technical issues.

Responsibilities

• Respond to customer inquiries via phone and/or email regarding Autonomous Vehicle services.
• Process Autonomous Vehicle bookings as required.
• Handle customer feedback, complaints, and lost & found matters.
• Maintain accurate customer records through data entry.
• Perform any ad hoc duties as assigned.

Skills

Interpersonal skills

Customer service

Technical issue resolution

Education

GCE 'O' Level or Diploma in any discipline

Tools

Microsoft Office

Job description

Overview

Respond to customer inquiries via phone and/or email regarding Autonomous Vehicle services. Process Autonomous Vehicle bookings as required. Handle customer feedback, complaints, and lost & found matters. Maintain accurate customer records through data entry. Perform any ad hoc duties as assigned.

Responsibilities

• Respond to customer inquiries via phone and/or email regarding Autonomous Vehicle services.
• Process Autonomous Vehicle bookings as required.
• Handle customer feedback, complaints, and lost & found matters.
• Maintain accurate customer records through data entry.
• Perform any ad hoc duties as assigned.

Requirements

• GCE 'O' Level or Diploma in any discipline
• Proficient in Microsoft Office applications
• Strong interpersonal and listening skills
• Prior experience in an operational environment
• Excellent customer service abilities
• Capable of diagnosing and resolving basic technical issues