Customer Service Officer

A BEST SECURITY MANAGEMENT PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job description

Responsibilities

• Ensure to provide excellent customer service through phone, email, chat etc. in timely and accurate manner.


• Serve as liaison between customer support team, management and customer to improve customer service and business productivity.


• Help customers with complaints and questions and give customers information about products and services.


• Assist directly or route customers to the appropriate personnel assistance.


• Ensure customer satisfaction by meeting customer needs in courteous and timely manner.


• Track, follow-up and resolve customer’s outstanding issues in timely fashion.


• Develop customer service programs in order to provide outstanding service.


• Prepare documentation and reports on routine customer correspondence for future reference purpose.


• Assist in training peers on improving customer support service