Customer Service Officer

iHub Solutions Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Une entreprise innovante de Log-Tech à Singapour recherche un professionnel dynamique pour le rôle de Support Client. Vous serez responsable de la gestion des interactions clients, en garantissant une communication efficace et un service de qualité supérieure. Idéalement diplômé en administration des affaires ou dans un domaine connexe, vous devrez faire preuve d'excellentes compétences en communication et d'une attitude professionnelle. Les candidatures de nouveaux diplômés sont encouragées, apportez votre énergie et votre sens de l'humour à notre équipe !

Qualifications

• Diplôme de polytechnique ou BA, de préférence en administration des affaires.
• Expérience antérieure en support client ou dans un centre d'appels souhaitée.
• Maîtrise des applications Microsoft Office.

Responsibilities

• Gérer les e-mails et appels clients pour coordonner les commandes de livraison.
• Répondre rapidement aux demandes des clients et assurer leur satisfaction.
• Maintenir des enregistrements précis des preuves de livraison.

Skills

Communication

Gestion du temps

Multitâche

Écoute active

Education

Diplôme de polytechnique ou BA en administration des affaires

Tools

Microsoft Office

Job description

About Us

iHub Solutions is a leading Log-Tech (Logistics and Technology) provider with a regional presence in Singapore, Kuala Lumpur, Hong Kong, Philippines, and Bangkok. We meet the complex supply chain needs of today’s digital economy by integrating unique IT infrastructures, deep data analytics, and ecommerce connectivity into our business processes. With an online dashboard system driven by comprehensive process workflows (ISO 9001 standards), we offer clients the ability to track daily service performance at any time, any place. To learn more about us, visit our website at ihubsolutions.com

Job Scope:

• Manage customer emails and calls to coordinate and arrange delivery orders efficiently.

• Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.

• Respond swiftly to customer inquiries, ensuring prompt resolution.

• Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.

• Follow up promptly on customer interactions via email to ensure satisfaction and continuity.

• Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.

• Foster a positive, empathetic, and professional attitude towards customers at all times.

• Collaborate and communicate effectively with internal departments to ensure seamless service.

Requirements

• A Polytechnic Diploma or BA degree, preferably in Business Administration, or a related field.

• Ability to maintain composure and professionalism when dealing with stressed or upset customers.

• Strong proficiency in Microsoft Office applications (Excel, Word, etc.).

• Previous experience in Customer Support or Call Centre roles is highly preferred.

• Exceptional multitasking abilities with the skill to prioritize and manage time effectively.

• A distinctive personality and a great sense of humor will be highly valued.

• Fresh graduates are encouraged to apply!