Customer Service Officer

JOVIAL WELLNESS & AESTHETIC PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A beauty service provider in Singapore is seeking a Receptionist / Customer Service Officer to deliver a professional front-desk experience. The ideal candidate will be well-groomed, fluent in English and Mandarin, and have prior experience in customer service. This full-time or part-time position requires managing appointments, handling inquiries, and ensuring client satisfaction. Competitive salary and benefits offered.

Benefits

Annual leave

Medical leave

Staff discounts on salon services

Training and career development opportunities

Qualifications

• Prior experience in customer service or a receptionist role, preferably in the beauty or wellness industry.
• Pleasant appearance with good interpersonal and communication skills.
• Able to multitask and stay calm under pressure.
• Fluent in English & Mandarin.

Responsibilities

• Greet and attend to clients in a warm, welcoming manner.
• Answer phone calls, handle inquiries, and manage bookings.
• Provide accurate information about salon services and promotions.
• Handle payment transactions and issue receipts.

Skills

Customer service

Communication skills

Multitasking

Team player

Tools

POS systems

Salon booking software

Job description

Job Title: Receptionist / Customer Service Officer (Beauty Industry)
Location: Town
Employment Type: Full-Time / Part-Time
Reporting To: Salon Manager

Job Summary

We are seeking a well-groomed, customer-oriented Receptionist / Customer Service Officer to join our beauty team. You will be the first point of contact for clients and play a key role in delivering a pleasant and professional front-desk experience.

Key Responsibilities

• Greet and attend to clients in a warm, welcoming manner
• Answer phone calls, handle inquiries, and manage bookings via phone, WhatsApp, and salon booking software
• Coordinate daily appointment schedules and walk-in clients
• Provide accurate information about salon services and promotions
• Handle payment transactions and issue receipts
• Maintain the cleanliness and presentation of the front desk and waiting area
• Manage client feedback and escalate issues to management when necessary
• Support general administrative and sales tasks as required

Requirements

• Prior experience in customer service or a receptionist role, preferably in the beauty or wellness industry
• Pleasant appearance with good interpersonal and communication skills
• Able to multitask and stay calm under pressure
• Proficient in basic computer applications and POS systems
• Fluent in English & Mandarin
• Friendly, reliable, and a good team player

Working Hours

• 6 working days per week (rotational rest day)
• Must be able to work on weekends and public holidays
• Operating hours: 10:00 AM – 8:00 PM

Salary and Benefits

• Basic salary: $2,000 - $2,500
• Commission / Incentives
• Annual leave, medical leave, and other statutory benefits
• Staff discounts on salon services and products
• Training and career development opportunities