Customer Service, Officer

OLYMPUS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the medical technology sector seeks a logistics and supply chain professional. The role emphasizes exceptional customer service and efficient inventory and logistics management. Candidates should have a diploma in logistics, relevant experience, and strong communication skills. This position provides an opportunity to contribute to the healthcare sector through innovation and service excellence.

Benefits

Competitive salary package including AWS and Variable Bonus

18 days of annual leave

Health and Wellbeing initiatives

Qualifications

• Experience in warehouse operations or supply chain management.
• Knowledge of stock management systems and best practices.
• Experience in medical equipment or healthcare-related industries.

Responsibilities

• Manage incoming shipments, ensuring proper storage and organization.
• Coordinate repairs and services for equipment efficiently.
• Participate in improvement initiatives for customer support.

Skills

Communication Skills

Detail-oriented

Customer-centric approach

Education

Diploma in Logistics/ Supply Chain

Job description

About the Role:

To deliver exceptional customer service by effectively supporting stakeholders and external customers, ensuring their needs are met with professionalism, efficiency, and a customer-centric approach.

Roles and responsibilities:

Inbound Logistics & Inventory Management:

• Inspect and unpack all incoming shipments, ensuring proper storage and organization.
• Receive and verify the arrival of spare parts.
• Manage spare parts inventory, including accurate tracking, disposal of obsolete items, and achieving parts hit ratio targets.
• Oversee consumable and training parts ordered from RRC, OCAP, and FS teams.

Repair & Service Coordination:

• Register and provide quotations for repair equipment.
• Release Repair Orders upon confirmation from the end-user.
• Arrange spare parts for engineers as needed.
• Ensure timely and accurate service confirmations and repair closures.

Field Service & Loaner Management:

• Arrange reprocessing and inspection of Field Service Loaner and Demo items.
• Follow up with Domestic Field Service, OSP Regional Distributors, and Business Centers (BCs) on outstanding quotations.
• Expedite payments and issue Proforma Invoices for non-credit OSP Regional Distributors.

Logistics & Procurement:

• Pack and arrange shipments for local and overseas deliveries.
• Compliance & Documentation:
• Manage documentation related to spare parts control.
• Submit monthly additional parts cost reports to the manager.
• Continuous Improvement & Customer Support:
• Participate in improvement initiatives and projects for Customer Support.
• Enhance cost-effectiveness and operational efficiency.
• Ensure customer service operations meet all KPIs.

About Olympus:

Our purpose at Olympus is to make peoples’ lives healthier, safer and more fulfilling. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical division that make a positive contribution to society.

Our products are used to capture the medical and diagnostic images of our world, from the microscopic to the endoscopic. They are instrumental in furthering research, and for travelling inside the human body to help diagnose, treat and prevent illness.

Our commitment to customers and our social responsibility is the cornerstone of everything we do.

Why work at Olympus?

At Olympus, we are dedicated to fostering a high-performing culture, a collaborative environment, and enabling everyone to shine. Our common values of Patient Focus, Integrity, Innovation, Impact and Empathy, form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.

Not only will you benefit from a meaningful, rewarding and challenging career, you will have access to a range of benefits:

• A competitive salary package including AWS and Variable Bonus
• 18 days of annual leave in your first year
• Health and Wellbeing initiatives (Annual Medical Checkups, Flu Vaccinations, Dental benefits, and Employee Assistance Programs)

What we are looking for:

• Diploma in Logistics/ Supply Chain
• Experience in warehouse operations, inventory control, or supply chain management.
• Knowledge of stock management systems and best practices
• Experience in Medical equipment or healthcare-related industries
• Strong communication skills for coordinating with internal teams and external stakeholders
• Positive attitude, detail-oriented, organized, and able to prioritize tasks.
• Fast response
• Adopt a customer-centric approach

Apply Now:

To submit your interest in this opportunity, select “Apply for this job”.

In the meantime, follow us on:

• LinkedIn - Olympus APAC
• Company website - www.olympus.com.sg