Customer Service Officer

AUTHENTIC HR PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local cleaning services company in Singapore seeks a dedicated Customer Service Officer. The role involves managing customer relationships, addressing inquiries, and ensuring client satisfaction. Candidates must be fluent in English and Chinese and demonstrate strong interpersonal skills. This position requires a willingness to work six days a week and offers a salary range of S$3,000 to S$4,000.

Qualifications

• Proven commitment to responsiveness and reliability.
• Ability to manage client concerns tactfully and professionally.
• Self-motivated and hardworking.

Responsibilities

• Manage and maintain relationships with recurring customers.
• Monitor service package expirations and follow up for renewals.
• Handle payment collections professionally.
• Address customer inquiries and complaints with professionalism.
• Maintain and update the customer database using Excel or CRM tools.
• Plan and coordinate cleaner schedules effectively.
• Collaborate with internal teams for seamless service execution.

Skills

Fluent in English

Fluent in Chinese

Interpersonal skills

Attention to detail

Problem-solving mindset

Job description

Work Week: 6 days per week

One Rest Day per week

Working Hours: 9 am to 6 pm

Salary Ranges: S$3,000 to S$4,000

Position Overview:

We are seeking a dedicated and proactive Customer Service Officer to join our cleaning services team. The ideal candidate will serve as the primary point of contact for our customers, ensuring high levels of client satisfaction through effective communication, service coordination, and issue resolution.

Key Responsibilities:

1. Manage and maintain relationships with recurring customers to ensure continued satisfaction and retention.
2. Monitor service package expirations and proactively follow up with clients to facilitate timely renewals.
3. Handle payment collections professionally, ensuring payments are received prior to service delivery.
4. Address customer inquiries, feedback, and complaints with patience, professionalism, and a problem-solving mindset.
5. Maintain and update the customer database using Excel or relevant CRM tools.
6. Plan and coordinate cleaner schedules to meet client service requirements effectively.
7. Collaborate with internal teams to ensure seamless service execution and customer experience.

Requirements:

1. Proven commitment to responsiveness, reliability, and attention to detail.
2. Strong interpersonal skills with the ability to manage client concerns tactfully and professionally.
3. Resilient under pressure with the ability to work in a fast-paced environment.
4. Must be able to communicate fluently in both English and Chinese (spoken and written) to liaise with a diverse service team and clientele via phone, WhatsApp, and other platforms.
5. Willing to work six days per week.
6. Self-motivated, hardworking, and able to handle multiple responsibilities efficiently.