Customer Service Officer

Oaktree Consulting LLC; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Outbound Call Associate to enhance customer engagement through proactive outreach. In this dynamic role, you will be responsible for gathering critical information via surveys, ensuring customer satisfaction, and meeting key performance indicators. The ideal candidate will possess strong communication skills, a pleasant disposition, and the ability to resolve queries efficiently. Join a vibrant team where your contributions will be valued, and help shape the customer experience in a supportive environment.

Qualifications

• Minimum C5 for English O level required.
• 1 to 2 years of experience in call centre or service industry preferred.

Responsibilities

• Engage customers to gather information through surveys.
• Provide quality customer service and resolve queries efficiently.

Skills

Communication Skills

Customer Service

Problem Solving

Fluency in a Second Language

Typing Skills

Education

Diploma / NITEC / GCE ‘O' Level

Job description

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head
  
  

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
  
  

Special Knowledge Or Skills

• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills
  
  

Please submit resumes to [e-mail] with the following details in MS Word format:

• Position applying for
• Current remuneration
• Expected remuneration
• Notice period
  
  

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.