Customer Service Officer

SINOPPEL DEVICE PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A mobile service company in Singapore is seeking customer service representatives to assist with mobile issues. Responsibilities include welcoming customers, troubleshooting devices, resolving complaints, and ensuring accurate data entry. No prior experience is required, but candidates should enjoy customer interaction. This role offers comprehensive training and incentives for meeting KPIs.

Benefits

Incentives for meeting KPIs

Medical and dental insurance

Staff discount

Comprehensive on-the-job training

Accessibility near MRT

Qualifications

• No experience required but must enjoy face-to-face customer interactions.
• Ability to start work on short notice is an advantage.

Responsibilities

• Welcome customers with mobile issues.
• Perform basic technical troubleshooting and explain to customers.
• Investigate and resolve customer complaints efficiently.
• Accurately enter customer and mobile details.
• Cooperate closely with technician for handset handover.

Job description

What we offer

• Incentives will be given for meeting KPIs

• Highly accessible place of work near MRT

• Company medical insurance + dental + staff discount

• Comprehensive on the job training will be provided

• Working hour- 11AM to 8:30PM

What you will do

• Welcome customers enquiring about mobile issues

• Basic technical troubleshoot for the handphone and explain it to customers

• Investigating and resolving customer complaints, technical problems, or other issues efficiently and effectively

• Ensure data entry of keying of customer’s details and mobile details with accuracy

• Cooperate closely with technician especially for the handover of mobile handset and customer info

What are we looking for

• No experience is requiredas long as you love to interact with customersface to face

• 5.5 days working including weekends and PH

• Candidates who are able to start work within short notice will be an advantage