Customer Service Officer

Strategic Marketing (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service company in Singapore is seeking a skilled individual to maintain customer satisfaction through effective communication and manage a high volume of calls and emails. The ideal candidate should have at least GCE 'N/O' level with relevant experience and the ability to communicate in Mandarin. Strong interpersonal skills and proficiency in MS Office are essential for this role.

Qualifications

• Minimum 2 years relevant experience in a call centre environment.
• Ability to speak Mandarin to communicate with Mandarin-speaking clients.

Responsibilities

• Maintain customer satisfaction through interactions.
• Manage a large volume of calls and emails.
• Resolve customers' problems effectively.

Skills

Customer relationship management

English proficiency

Mandarin proficiency

Interpersonal skills

Multi-tasking ability

Team player

MS Office proficiency

Education

GCE 'N/O' level

Job description

KEY RESPONSIBILITIES

• Maintain customer satisfaction through face-to-face interactions, phone calls and emails

• Effectively manage a large volume of incoming calls and emails

• Effectively resolve customers’ problems through strong and clear interpersonal dialogue

• Skilfully and calmly manage difficult and angry customers

• Liaise with third-party service contractors for appointment scheduling and spare parts

• Data entry for customer information, feedback, complaints and warranty cards

• Provide after-sales support to sales personnel

SKILLS & QUALIFICATIONS

• Min GCE 'N/O' level, preferably with 2 years of relevant experience in a call centre environment

• Proficient in spoken and written English, preferably able to speak Mandarin to effectively communicate with Mandarin-speaking clients.

• Strong people-handling skills and a keen listener

• Pleasant and strong personality, able to withstand difficult customers

• Fast with the ability to multi-task and manage time effectively

• Able to adapt/respond to different types of customers

• A team player with a positive service mindset

• Proficient in MS Office applications

• Knowledge in spare part management will be an advantage

Location: Near Changi Business Park