Customer Service Officer

ROLES & RESPONSIBILITIES

• Respond promptly and professionally to customer inquiries regarding the Certification Application, iConnect platform, and certification processes;

• Guide customers through application procedures, ensuring clarity and compliance with requirements;

• Prepare, consolidate, and verify customer documentation for certification applications;

• Issue and follow up on routine quotations;

• Coordinate projects and facilitate communication between internal teams to ensure smooth operations;

• Conduct weekly Net Promoter Score (NPS) surveys to gather customer feedback;

• Record and track weekly sales activities and quotations;

• Prepare accurate sales quotations in a timely manner;

• Initiate and maintain job files for sales-related activities;

• Deliver safety briefings to office visitors as needed;

• Perform other job-related assignments as required.

JOB REQUIREMENTS / SPECIFICATIONS

• Minimum Diploma in any discipline;

• At least one year experience in customer service, preferably in the Electrical/Electronic related industry;

• Strong verbal and written communication skills to effectively engage with customers and internal stakeholders;

• Detail-oriented with excellent organizational skills and the ability to manage multiple priorities;

• Analytical mindset with the ability to resolve issues efficiently and independently;

• Adaptable and flexible in a dynamic work environment;

• Ability to work collaboratively in a team while also taking initiative independently;

• Proficiency in Microsoft Office Suite and experience with CRM systems is an advantage.