Customer Service Officer

GO AHEAD SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading public transportation service provider in Singapore is seeking customer service representatives to assist with inquiries and ensure customer satisfaction. Candidates should have a minimum of GCE ‘O’ levels and good communication skills. Experience in customer service is a plus. This position requires shift commitment and provides a safe working environment.

Qualifications

• Prior experience in customer service is advantageous.
• Good communication skills are essential.
• Shift commitment required.

Responsibilities

• Provide excellent customer service to customers.
• Attend to walk-in enquiries from customers.
• Handle lost-and-found enquiries.
• Escalate customer complaints to related departments.

Skills

Customer service

Verbal communication

Interpersonal skills

Microsoft Office

Education

Minimum GCE ‘O’ levels

Job description

Working Hours

• 3 days with alternate 4 days work week
• 7.30am - 8pm
• 9.30am - 10pm

Job Responsibilities

• Provide excellent customer service to customers.
• Attend to all walk-in enquiries from customers.
• Handle lost-and-found enquiries.
• Handle customers phone call enquiries.
• Ensure customer enquiry are properly addressed and escalate customer complaints to related departments.
• Other ad-hoc customer service related duties as assigned.
• Adhere to workplace safety and health policies, practice safe work procedures and safety rules implemented at the workplace; and not engage in any unsafe or negligent act that may endanger self or others.

Job Requirements

• Minimum GCE ‘O’ levels and above. Prior 1 – 2 years of working experience in customer service industry would be advantageous.
• Good verbal communication, interpersonal and written skills; with pleasant and positive attitude.
• Computer literacy including Microsoft Office will be an added advantage.
• Able to commit to shifts.

Go-Ahead Singapore is committed to provide a healthy, safe and secure work environment to all employees. Please visit our website (www.go-aheadsingapore.com) for more details.