Customer Service Officer

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading global technology consulting firm is seeking customer service agents to enhance user experience through effective problem resolution and support. In this role, you will handle queries from the public, ensuring timely responses and accurate documentation of incidents. Ideal candidates should have strong communication skills and a background in customer support. This position is designed for those looking to contribute to a customer-centric environment while being part of a dynamic team focusing on digital transformation.

Qualifications

• Strong communication skills to manage public inquiries effectively.
• Ability to provide first-call resolutions and document issues properly.
• Experience in customer service or support environment preferred.

Responsibilities

• Provide first call resolutions to users on public hotline.
• Liaise with support teams to resolve issues in a timely manner.
• Manage call and email inquiries, ensuring proper documentation.

Skills

Customer service

Communication

Problem-solving

Job description

About the Client

A global leader in technology consulting and digital transformation, the client specializes in delivering cutting-edge solutions to optimize business performance. With a strong focus on cloud computing, data analytics, and AI-driven insights, they empower organizations across industries to drive innovation and efficiency. Their expertise in enterprise modernization ensures seamless scalability and operational excellence for businesses worldwide.

Location – Central

Contract duration – 12 months [renewable]

Job Description:

• Provide first call resolutions to users who called into our hotline which is public facing, advising on issues.
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact.
• Perform outbound calls to users who leave callback.
• Handle emails as assigned by team leader.
• Handle responses via the Chatbot.
• Agents must be able to manage calls from members of the public, addressing their problems and queries effectively.

Next Step:

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package. Simply click on 'Apply here' to drop your resume or email at [e-mail].

Susmita Sahu

EA License No: 91C2918

Personnel Registration Number: R23114076