Customer Service Officer

Yamato Transport (S) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company is seeking a Customer Service Manager to oversee daily operations. You will coordinate order processing, enhance customer satisfaction, and resolve service-related issues. Ideal candidates should have a Higher NITEC or Diploma, with at least a year of relevant experience in customer service. Proficiency in Microsoft Office and a customer-oriented attitude are essential for success.

Qualifications

• Minimum 1 year of relevant customer service experience.
• Friendly, service-oriented, and customer-focused attitude.
• Reliable and collaborative team player.

Responsibilities

• Oversee day-to-day management of customer service.
• Coordinate order processing and inventory control.
• Handle escalations and manage service complaints.

Skills

Customer service

Team collaboration

Problem-solving

Education

Higher NITEC or Diploma

Tools

Microsoft Office

Job description

Specific Responsibilities:

• Oversee the day-to-day management of all aspects of customer service.

• Coordinate order processing, inventory control, and delivery scheduling.

• Promote excellent customer service and ensure consistent customer satisfaction.

• Manage service complaints and provide solutions in a professional manner

• Perform billing tasks, including invoicing and data entry.

• Liaise with suppliers and transport partners for smooth flow of goods

• Handle escalations related to stock discrepancies, delays, or damages

• Process customer orders, returns and exchanges.

• Coordinate with operations team to resolve customer issues promptly

• Coordinate with delivery team and partners to ensure that all scheduled deliveries are fulfilled on time.

• Ensure all activities comply with standard operating procedures (SOPs) and safety regulations.

Job Specifications/Requirements:

• Higher NITEC or Diploma or its equivalent.

• Good understanding of customer account management.

• Friendly, service-oriented, and customer-focused attitude.

• Proficient in Microsoft Office applications (e.g., Excel, Word, Outlook)

• A reliable and collaborative team player

• Minimum 1 year of relevant customer service experience.

• Good attendance and punctuality.

Working Location: 24 Penjuru Road, #01-06B, ALOG Commodity Hub, Singapore 609128.

Working Hours: Monday - Friday (9:00am - 6:30pm)