Customer Service Officer

Hai Leck Holdings Limited; Singapore; On-site; SGD 30,000 - 42,000; Full time

Benefits offered by this job

Ongoing training

Supportive work environment

Job summary

Hai Leck Holdings Limited is seeking a Customer Care Officer to be the first point of contact for customers, delivering top-notch service and assistance. You will handle calls, emails, and chats, guide customers through online services, and maintain accurate interaction records.

You will collaborate with teammates to improve processes, stay updated on product knowledge and policies, and strive to meet KPIs while delivering quality support.

Qualifications

• Strong communication skills, both verbal and written.
• Customer-focused with a genuine passion for helping people.
• Basic computer proficiency required.
• Ability to work well in a team in a fast-paced environment.

Responsibilities

• Handle inbound/outbound calls, emails, and chats from customers with professionalism and empathy.
• Assist customers in navigating respective website and online services.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other team members to improve processes and enhance customer satisfaction.
• Stay up-to-date with product knowledge and company policies.
• Consistently meet set KPIs without compromising quality of service.

Skills

Communication

Customer focus

Computer literacy

Team player

Job description

We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!

Responsibilities:

• Handle inbound / outbound calls, emails, and chats from customers with professionalism and empathy
• Assist customers in navigating respective website and online services
• Maintain accurate records of customer interactions and transactions
• Collaborate with other team members to improve processes and enhance customer satisfaction
• Stay up-to-date with product knowledge and company policies
• To consistently meet set KPIs without compromising on quality service delivery

Requirements:

• Strong communication skills, both verbal and written
• Customer-focused with a genuine passion for helping people
• Basic computer proficiency
• Ability to work well in a team and adapt to a fast-paced environment

*Prior call centre experience would be an advantage

We offer competitive compensation, ongoing training, and a supportive work environment.

If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.