Customer Service Officer

PERFORMANCE MICRO INTERNATIONAL PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service company in Singapore is seeking a dedicated individual for customer service roles. Responsibilities include processing orders, liaising with clients, and using the SAP system. Candidates with a minimum diploma and basic computer skills are preferred. Entry-level candidates are welcome as training will be provided. Proficiency in English and Mandarin is beneficial.

Qualifications

• Minimum 1 year experience in customer service, logistics, or shipping industry preferred.
• Entry-level candidates without experience will be considered.
• Responsible, positive attitude, able to work independently and as a team player.

Responsibilities

• Provide excellent customer service and liaise with clients.
• Key in Sales Order and purchasing order using SAP.
• Monitor delivery of outstanding customers’ orders.

Skills

Customer service

SAP proficiency

Microsoft Office

Communication (English and Mandarin)

Education

Minimum Diploma in any discipline

Tools

SAP

Microsoft Excel

Microsoft Word

Job description

Job Description

• Provide excellent customer service, liaise with clients through e-mail and phone.
• Using SAP system to key in Sales Order, purchasing order, invoicing
• Follow up and to monitor delivery of outstanding customers’ orders and provide customer support for shipments
• Responsible for daily order processing, purchasing, invoicing
• Prepare Shipping documentation (Import/ LC/ documentation/ Bill of Lading/ AWB)
• To co-ordinate with factory team for production progress and export/import shipment preparation
• Send all necessary information and documentation to clients / agents / sea companies / forwarders accurately and on a timely basis
• Training will be provided

Requirements

• Minimum Diploma in any discipline
• Responsible, positive attitude, be able to work independently and as a team player
• Basic computer literacy and good knowledge in Microsoft office.
• Proficiency in SAP, Microsoft Excel and Word etc.
• Min 1 year experience in customer service or logistic/supply chain/shipping industry would be an advantage.
• Entry level candidates without experience will be considered to apply as training will be provided.
• To handle queries and concerns from English and Mandarin speaking counterparts in regards with the documents related matter and to liaise with peer base in Taiwan and China