Customer Service Officer

Origin Herbal Hair Treatment Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a leading hair care company as a Customer Service Officer, where you will be the face of the brand. This full-time role involves delivering outstanding support, managing customer inquiries through various channels, and maintaining strong relationships with our clientele. Opportunities for career growth and a supportive work culture await you.

Benefits

Competitive salary and benefits package

Opportunities for career development

Ongoing training and development

Collaborative and inclusive team culture

Health and wellness initiatives

Qualifications

• At least 1 year of experience in customer service or call centre role.
• Able to communicate in English and Mandarin.

Responsibilities

• Handling inbound customer inquiries via phone, email, and live chat.
• Maintaining accurate customer records and resolving complaints.
• Providing product information and assisting with order queries.

Skills

Communication

Problem-solving

Interpersonal skills

Customer-centric focus

Tools

CRM software

Job description

About the role

Join Origin Herbal Hair Treatment Pte Ltd as a Customer Service Officer and be the face of our growing business. In this full-time, customer-facing role based in the Kaki Bukit East Region, you will be responsible for providing exceptional service and support to our valued clients. With a strong focus on building lasting relationships, this role is integral to the success of our business.

What you'll be doing

• Handling inbound customer inquiries and requests via phone, email and live chat

• Providing professional and friendly customer service to address customer concerns and queries

• Maintaining accurate and up-to-date customer records and documentation

• Resolving customer complaints and escalating issues when necessary

• Providing product information and recommendations to customers

• Assisting with order queries, returns and exchanges (Occasionally for E-commerce)

• Contributing to the continuous improvement of customer service processes and procedures

What we're looking for

• At least 1 year of experience in a customer service or call centre role

• Strong communication and interpersonal skills with the ability to build rapport with customers

• Excellent problem-solving and conflict resolution skills

• Proficient in using computer systems and customer relationship management (CRM) software

• A positive, patient and professional attitude

• A team player with a strong customer-centric focus

• Able to communicate in English and Mandarin (We have many elderly mandarin speaking customers for call ins)

What we offer

At Origin Herbal Hair Treatment Pte Ltd, we value our employees and are committed to providing a supportive and rewarding work environment. As a Customer Service Officer, you can expect:

• Competitive salary and benefits package

• Opportunities for career development and advancement

• Ongoing training and development to enhance your skills

• A collaborative and inclusive team culture

• Health and wellness initiatives to support your wellbeing

About us

Origin Herbal Hair Treatment Pte Ltd is a leading provider of quality hair care products and services. With a focus on natural and sustainable ingredients for their signature treatment, we are dedicated to helping our customers achieve healthier, more beautiful hair. As a growing business, we are committed to providing exceptional customer service and creating a positive impact in the communities we serve.

If you're passionate about customer service and eager to be a part of our dynamic team, we encourage you to apply now.