CUSTOMER SERVICE OFFICER

CONVERGENT SYSTEMS (S) PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading product distributor in Singapore is seeking a customer service representative to engage positively with clients and assist with faulty products. The ideal candidate should have at least 1 year of experience, strong problem-solving skills, and be proficient in Microsoft Office. Responsibilities include responding to product inquiries and maintaining systematic follow-ups. This role offers a chance to grow in a collaborative environment.

Qualifications

• Minimum 1 year prior experience in customer service.
• Willingness to learn and adapt.
• Proficient in Microsoft Office functions.

Responsibilities

• Engage with customers and assist with faulty products.
• Respond to inquiries via phone and email.
• Conduct testing to confirm product serviceability.

Skills

Problem-solving skills

Decision-making skills

Verbal communication

Written communication

Education

O level certificate

Tools

Microsoft Office

Job description

Responsibilities:

• Engage with customers courteously at the front-line, providing assistance with any faulty products distributed by us.
• Respond promptly to phone calls and emails regarding product inquiries/servicing.
• Conduct thorough testing to confirm the serviceability of products and follow up with the most effective solution.
• Accurately input customer and product details into our in-house customer service report system.
• Handle the returns of faulty products from superstores/dealers.
• Maintain meticulous follow-up on assigned responsibilities.

Job Requirements:

• Min 1 yr prior experience necessary; a willingness to learn is essential.
• Possess strong problem-solving and decision-making skills.
• Proficient in computer functions; Microsoft Office knowledge is a plus.
• Competent in verbal and written communication skills.
• Open to constructive criticism and providing valuable feedback/ideas for procedural improvements.
• Interest in PC components, fitness & wellness lifestyle products.
• Minimum of an "O" level cert.