Customer Service Officer

CLOUDABLE SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A tech solutions provider in Singapore is looking for customer service representatives. The role involves identifying customer needs, responding to inquiries, and ensuring effective service with a focus on first contact resolution. Candidates should have strong communication skills and be fluent in both English and Mandarin. Interested applicants should email their updated resume.

Qualifications

• Strong communication skills are essential for customer interactions.
• Candidates must be fluent in both English and Mandarin.
• Patience and a pleasant demeanor are crucial for customer service.

Responsibilities

• Identify customers’ needs and expectations.
• Respond to customer support group chats, emails, and calls.
• Create support tickets and follow up on cases.
• Document interactions and support ticket resolutions.

Skills

Strong Communication Skills

Fluent in English and Mandarin

Attentive

Patience

Pleasant

Job description

*ONLY Singaporeans or PR need to apply

Job Description

• Identify Customers’ needs and expectations
• Reply to Customers Support group chats, emails, calls etc
• Create Support Tickets, route to engineers, follow-up on cases, send Reports to Customers
• Support Ticket Closure
• Documentation of Cases

Requirements

• Attentive, Patience, Pleasant
• Ensure Customers receive effective service by being efficient with the objective of achieving first contact resolution
• Strong Communication Skills
• Fluent in English and Mandarin

*Interest Candidates, pls email recent and updated Resume to: [e-mail]