Customer Service Officer

Lion City Rentals Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in vehicle rental services is looking for a Customer Service Representative. The role involves managing client communications, resolving issues, and ensuring an organized front desk area. Ideal candidates should possess an 'O' Level certificate, be bilingual, and have strong interpersonal skills. Benefits include competitive remuneration, annual leave, and comprehensive health care.

Benefits

Annual leave up to 19 days

Annual bonus

Medical and dental

Comprehensive health care and personal accident insurances

Qualifications

• Minimum 'O' Level certificate required.
• Proficient in Microsoft Excel and Google Sheets.
• Bilingual, attentive, and able to work under pressure.

Responsibilities

• Attend to inbound and outbound calls/emails and update cases in the system.
• Handle clients' feedback and liaise with backend support.
• Manage Car Queue System and keep front desk area clean.

Skills

Interpersonal skills

Communication skills

Bilingual

Attention to detail

Ability to work under pressure

Education

Minimum 'O' Level certificate

Tools

Microsoft Excel

Google Sheets

Job description

Job Description:

• Attend to inbound and outbound calls/emails and update cases in the system
• Handle clients' feedback and liaise with backend support to resolve issues
• Follow up with internal and external parties to ensure smooth closure of cases
• Provide timely feedback to clients on collection, discrepancies and payments
• Manage Car Queue System and keep front desk area clean and neat
  Perform any other tasks as and when assigned

Requirements:

• Minimum "O" Level certificate
• Proficient in Microsoft Excel and Google Sheet
• Bilingual
• Attentive with good interpersonal and communication skills
• Able to work under pressure
• Able to work on alternate Saturday

Benefits:

• Competitive remuneration commensurate with work experience
• Annual leave up to 19 days
• Annual bonus
• Medical and dental
• Comprehensive health care and personal accident insurances
  
• Working Location: No 4 Jalan Besut Singapore 619557