Customer Service Officer

ROYAL SECRETS BEAUTY INDULGENCE PTE. LTD.; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic individual to enhance their customer service team. This role focuses on delivering exceptional experiences across various customer touchpoints, ensuring that every interaction meets high service standards. The ideal candidate will possess strong communication skills and a passion for working with people, ready to adapt and grow in a fast-paced environment. Join a vibrant team where your contributions will directly impact customer satisfaction and operational success.

Qualifications

• Minimum 1 year of relevant customer service experience in call center.
• Possess good verbal and written English language communication skills.

Responsibilities

• Support day-to-day functional supervision of team members.
• Handle customer enquiries, requests, complaints and feedback.
• Manage team resources to support customer demands.

Skills

Customer Service

Verbal Communication

Written Communication

Team Collaboration

Adaptability

Education

Diploma/Degree in related fields

Job description

We're looking for a dynamic individual to join our team. Do you have what it takes?

Are you:
• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

SCOPE OVERVIEW
• Supports CCM or Head in the day-to-day functional supervision of team members and operational needs including attending to multi touch-points services to address customers' concerns in a customer centric manner.
• Responsible to deliver consistent experience across call center, face to face and/or email interactions in accordance with the company's service standards and quality objective.
• Handle customers' enquiries, requests, complaints and feedback across General and Life Business.
• Manage team resources as required to support customer demands.
• Support the manager in directly handling escalated customer issues by team members
• Any ad-hoc duties as advised by supervisor

REQUIREMENTS
• Diploma/Degree in related fields
• Minimum 1 year of relevant customer service experience in call centre experience.
• Possess good verbal and written English language communication skills.
• Candidates with insurance certificates would be preferred.