Customer Service Officer

Bank Of China Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading bank in Singapore is seeking a Customer Service Officer to join its Consumer Banking team. The successful candidate will be dedicated to providing exceptional service, handling customer transactions, and ensuring a high level of customer satisfaction. Full training will be provided, making this an excellent opportunity for those looking to launch their career in banking.

Qualifications

• Minimum diploma qualification required.
• Strong interpersonal and communication skills.
• Able to work independently and as part of a team.

Responsibilities

• Handle customer transactions like deposits and withdrawals accurately.
• Provide quality customer service for high satisfaction.
• Address customer enquiries and maintain operational tasks.

Skills

Communication skills

Customer service

Interpersonal skills

Multi-tasking

Microsoft Office

Education

Diploma qualification or higher

Job description

Responsibilities

We are looking for exceptional customer-oriented individuals to join our Consumer Banking team. As a Customer Service Officer, you enjoy interacting with people from all walks of life and pride yourself on providing excellent service to customers with patience and empathy. An effective multi-tasker and good team player, you will have first-hand interaction with branch customers handling operational transaction activities, customer enquiries, data maintenance and the preparation of reports.

• Execute customer transactions accurately and timely, including but not limited to cheque handling, cash deposits/withdrawals/transfers, loan payments and account opening/closure

• Reconcile cash drawers, count and package coins and notes daily

• Be well-versed in the bank’s products and services to address customers’ enquiries and needs promptly and effectively

• Provide quality customer service to ensure a high level of customer satisfaction at all times

Requirements

• Diploma qualification or higher

• Product knowledge on savings accounts, cash deposits and withdrawals is preferred but not a strict requirement

• Proficient in Microsoft Office software

• Strong interpersonal and communication skills with a pleasant disposition

• Self-motivated multi-tasker who is meticulous and able to work independently and accurately on assigned tasks and also a team player who thrives a in a fast-paced environment

• Willing to work on a 5.5 or 6-day weekly schedule

• Prior work experience in banking is not required. Full training will be provided for all successful candidates.