CUSTOMER SERVICE OFFICER

APPLIED TOTAL CONTROL TREATMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company based in Singapore is seeking a dedicated customer service and sales admin professional. The role involves liaising with customers, maintaining relations, and supporting the sales process. Ideal candidates will demonstrate strong communication skills and a commitment to delivering top-tier service, aligning with the company's commitment to excellence.

Responsibilities

• Coordinate customer interactions and maintain communication records.
• Assist in sales administration and facilitate customer relationships.
• Monitor project progression and support the Sales Manager.

Skills

Customer service

Communication

Problem-solving

Job description

Job Description & Requirements

You will report to the Sales Manager and be required to undertake duties assigned to you in the proper performance of your employment.

Customer Services

• Act as the window and interface with customers on all issues, providing top-level customer service.
• Liaise with customers regarding quotation status, project progression, and delivery schedules.
• Escalate issues impacting on-time delivery performances.
• Maintain organized communication records of interactions with customers.
• Coordinate with internal departments to find solutions and resolve matters.

Sales Admin

• Maintain relationships with customers and suppliers.
• Assist the Sales Manager with all overseas and local customers.
• Follow up on PO documentation once quotations are issued.
• Provide strategic leadership and overall sales and service direction to enhance productivity, quality, and customer service.
• Identify, develop, and implement progressive and standardized methods of continuous improvement.
• Define and maintain standards of performance.
• Develop, communicate, and implement mid and long-term goals and production plans to ensure continued excellence, including contingency and risk planning.
• Monitor and control expenditures and labor costs within approved budgets, identifying variances and corrective actions.
• Ensure all business activities adhere to the highest ethical standards and comply with the company’s Code of Business Conduct.