Customer Service Officer

M-TECH AIR-CON & SECURITY ENGINEERING PTE LTD; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

A leading engineering firm in Singapore is looking for a Project Coordinator to assist with term contracts, manage daily scheduling, and ensure compliance with safety and service standards. The ideal candidate will have a diploma in Engineering or Facilities Management and 2-3 years of relevant experience. Proficient communication and problem-solving skills are essential for success in this role.

Qualifications

• At least 2–3 years of relevant experience ideally handling term contracts or FM projects.
• Able to work independently with minimal supervision.

Responsibilities

• Assist with the Singtel Term Contract, ensuring all contractual obligations are met.
• Coordinate daily job scheduling with technicians and subcontractors.
• Handle client enquiries and maintain communication with stakeholders.
• Prepare and submit safety documents and access permits.

Skills

Problem-solving mindset

Good communication skills

Planning and coordination skills

Education

Diploma in Engineering, Facilities Management, or related field

Tools

Microsoft Office

Service tracking systems

Job description

Job Description & Requirements

• Assist of the Singtel Term Contract, including planning, tracking, and fulfilling all contractual and service obligations.

• Coordinate daily job scheduling with technicians and subcontractors to ensure timely execution of maintenance and repair works.

• Handle client enquiries, prepare and follow up on quotations, and maintain communication with Singtel and consultants.

• Prepare and submit safety documents (e.g., RA, SWP, PTW), access permits, and service reports; ensure all documentation is audit-ready and submitted on time.

• Monitor work progress, resolve issues proactively, and ensure customer satisfaction from start to completion.

• Track monthly claims, water treatment reports (NEA), WRPC, SE, and invoice submissions through Ariba.

Requirements:

• Diploma in Engineering, Facilities Management, or related field.

• At least 2–3 years of relevant experience, ideally handling term contracts or FM projects.

• Strong problem-solving mindset with a proactive and hands-on attitude.

• Good communication, planning, and coordination skills.

• Proficient in Microsoft Office and service tracking systems.

• Able to work independently with minimal supervision.